Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

China Loong Furniture Hardware Co., Ltd. supplies furniture and architectural hardware for international B2B customers. Our product range includes furniture hinges, handles, knobs, locks, connectors, fasteners, drawer slides, adjustable levelers, furniture legs, casters, shelf supports, wardrobe accessories, sliding door hardware, wiring accessories, and related components. The following terms explain our standard ordering process. Specific commercial terms are confirmed separately for each order according to the products, quantities, customization requirements, and destination.

1. Inquiry and Product Selection

To request a quotation, please provide the product name or reference, required quantity, intended application, and destination country. Product drawings, photographs, samples, or links may also be submitted to help us identify the correct item.

For an accurate review, please include the relevant specifications whenever available:

If the exact model is not known, our team can review the application information and recommend suitable options for further confirmation.

2. Customization, Samples, and Quotation

Customization may be discussed for dimensions, materials, finishes, colors, logos, labeling, packaging, and other product-specific requirements. Feasibility depends on the product structure, manufacturing process, tooling requirements, and order quantity.

When a sample or prototype is required, the sample method, cost, preparation time, and delivery arrangement will be confirmed before proceeding. A sample may differ from mass-produced goods if final tooling, surface treatment, packaging, or production materials have not yet been approved.

Our quotation is prepared according to the confirmed specifications and may include the following information:

Prices are subject to confirmation and may change if the quantity, specifications, packaging, delivery terms, raw material conditions, exchange rates, or other order requirements are revised.

3. Order Confirmation

An order enters the confirmation stage after both parties agree on the main commercial and technical details. Before production, the buyer should carefully verify all relevant information, including:

  1. Product model, dimensions, material, finish, color, and functional requirements.
  2. Approved drawings, samples, artwork, logo position, labels, and packaging details where applicable.
  3. Order quantity, unit price, total amount, and agreed trade terms.
  4. Shipping marks, consignee details, destination, and required documentation.
  5. Payment arrangement and the conditions required to begin production.

China Loong Furniture Hardware Co., Ltd. may issue a proforma invoice, sales confirmation, specification sheet, drawing, or other order document for approval. Production will be arranged based on the final confirmed documents and agreed payment status.

Any requested change after confirmation must be reviewed for feasibility. Changes may affect the price, tooling, material use, packaging, production schedule, or delivery arrangement. A revision will only take effect after written confirmation by both parties.

4. Payment Terms

Available payment methods and payment schedules are confirmed according to the order value, product requirements, customization level, transaction history, and other commercial considerations. The applicable currency, bank details, payment milestones, and banking charges will be stated in the relevant quotation or proforma invoice.

Buyers should use only the payment information shown on an official document or otherwise verified through an authorized contact. If bank details appear to change, please confirm the change with us through a previously established communication channel before making payment.

Production, release of goods, or shipment may be arranged after the agreed payment conditions have been met. Any delay in payment or payment confirmation may affect the production or shipping schedule.

5. Production and Quality Confirmation

Production is scheduled after the order specifications, commercial terms, and required payment conditions have been confirmed. The estimated schedule depends on product type, order quantity, material availability, tooling, finishing processes, packaging requirements, and the production plan at the time of confirmation.

For customized products, production will follow the approved drawing, reference sample, specification sheet, or other agreed standard. Buyers should clearly identify critical dimensions, performance requirements, installation conditions, and acceptable tolerances before production begins.

Quality checks may cover relevant aspects such as dimensions, appearance, finish, fit, function, quantity, and packaging, depending on the product and order requirements. Progress photographs, pre-shipment photographs, samples, or inspection arrangements may be discussed when requested. Any third-party inspection requirement should be communicated before order confirmation, with the scope, timing, and related costs agreed separately.

6. Packing and Labeling

Standard export packing or customized packing can be discussed according to the characteristics of the furniture hardware and the buyer’s distribution needs. Packing arrangements may include inner bags, small boxes, protective materials, master cartons, pallets, labels, barcodes, instructions, or shipping marks.

The buyer should provide final artwork, barcode data, label text, carton marks, and other packaging information in an agreed format before the packaging deadline. China Loong Furniture Hardware Co., Ltd. will produce customized packaging according to the approved files. Delayed or revised packaging information may affect cost and scheduling.

Because items such as hinges, drawer slides, furniture legs, mounting brackets, locks, fasteners, and handles have different weights, finishes, and protection needs, the final packing method will be selected according to the specific order.

7. Shipping and Delivery

Orders may be shipped by sea, air, courier, rail, or another agreed method, depending on shipment size, urgency, destination, and buyer preference. Delivery terms, port or address, freight responsibility, and required shipping documents will be stated in the applicable order documents.

Production and transit estimates are provided for planning purposes and are subject to final confirmation. Actual timing may be affected by product requirements, material availability, inspection, carrier schedules, customs procedures, holidays, weather, port conditions, or other circumstances outside reasonable control.

Unless otherwise agreed, the buyer is responsible for confirming local import requirements and for handling any applicable import licenses, customs clearance, duties, taxes, destination charges, or product compliance obligations. Please inform us before order confirmation if special certificates, declarations, fumigation requirements, or destination-specific documents are needed.

After shipment, available documents and tracking or transport information will be provided according to the agreed shipping method. The buyer should verify the consignee, address, telephone number, tax information, and delivery instructions before dispatch.

8. Receipt and Inspection of Goods

Upon delivery, the buyer should inspect the outer packaging, carton count, product quantity, model, finish, and visible condition as soon as reasonably possible. Any damaged packaging, missing cartons, or delivery irregularities should be recorded with the carrier at the time of receipt whenever possible.

If a product issue is identified, please contact us promptly and provide the order number, item reference, affected quantity, a clear description, and supporting photographs or videos. Packaging labels, carton marks, measurement records, and installation details may also be required to determine the cause.

Products should be stored, handled, installed, and used in a manner suitable for their material, finish, and intended application. Claims resulting from incorrect installation, unsuitable use, unauthorized modification, improper storage, or normal wear will be reviewed separately based on the available evidence.

9. Order Changes and Cancellations

Requests to change or cancel an order must be submitted in writing. Approval depends on the current status of material purchasing, tooling, production, surface treatment, printing, packaging, and shipment preparation.

If costs have already been incurred for customized materials, tooling, production, packaging, or other order-specific work, those costs may remain payable. Any revised amount and schedule will be communicated for confirmation before further action is taken.

10. After-Sales Communication

China Loong Furniture Hardware Co., Ltd. provides order follow-up and product-related communication for completed shipments. We will review reported issues using the confirmed order documents, approved samples or drawings, inspection information, and evidence supplied by the buyer.

Where responsibility is established, an appropriate solution will be discussed according to the nature and extent of the issue. The solution may involve technical guidance, replacement parts, replenishment, credit, or another mutually agreed arrangement, depending on the circumstances.

For repeat orders, buyers are encouraged to reference the previous order number and clearly identify any requested changes. Product finishes, materials, packaging, or components should be reconfirmed for each new order, particularly when a previous order was placed some time ago.

11. Written Confirmation

Quotations, samples, discussions, and preliminary estimates do not replace the final order confirmation. The product specifications, quantity, price, payment terms, packaging, delivery terms, and other commercial conditions stated in the mutually accepted order documents will govern the transaction.

If you have specific purchasing procedures, supplier documentation requirements, inspection standards, or logistics instructions, please submit them with your inquiry so they can be reviewed before the order is confirmed.

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